Outline of job role and purpose
Duties & Responsibilities
- Answer all incoming calls.
- Monitor, update and relay information received from FedEx / TNT systems.
- Ensure that all files are updated with accurate and concise information.
- Provide excellent service consistent with the Company’s core service standards.
- Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions.
- Answer all incoming calls.
- Monitor, update and relay information received from FedEx / TNT systems.
- Ensure that all files are updated with accurate and concise information.
- Provide excellent service consistent with the Company’s core service standards.
- Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions.
Experience & Qualifications
- Higher School Certificate.
- At least one year experience in customer service.
- Pleasant and extrovert personality.
- Good energetic phone voice and excellent telephone manners.
- Highly proficient in written and spoken English and French.
- Computer literate with ability to learn new software.
- Excellent administration, interpersonal and communication skills.
- Able to work independently and in team.
- Any equivalent combination of education and experience.
Apply Now
Deadline: 28 Aug 2023
