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ENL grows and manages a portfolio of more than 120 brands

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Customer Service Agent

Job from Nabridas in Manufacturing / Production - 26 Sep 2018

Outline of job role and purpose
Main responsibilities: • Provide excellent service consistent with the Company’s core service standards. • Ensure that the level of service provided is at the highest level at all times and keep customers informed of work in progress. • Handle all requests, claims and complaints via email / telephone; resolve issues in a quick and efficient manner and follow up to ensure the customers’ satisfaction. • Respond to customers interactions in a professional and timely manner, provide help and advice using the company’s products or services and achieve positive resolutions. • Prepare the day-to-day interventions of technicians based on customer’s requests and ensure that the work is completed according to the planning. • Prepare quotations for clients and follow up on the confirmation. • Follow up with clients regarding payments and ensure that all invoices are settled in a timely manner. Experience and Qualifications: • Higher school certificate. • A minimum of 2 years’ experience in customer service. • Enthusiastic, dynamic, energetic and customer service oriented. • Pleasant with an extrovert personality; Motivated and Focused. • Good energetic phone voice and excellent telephone manners. • Highly proficient in written and spoken English and French. • Excellent administration, interpersonal and communication skills. • Ability to work independently and in team. • Computer literate. • Any equivalent combination of education and experience.