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AXA - Customer Service Agent

Job from Rogers in Customer Service / Marketing / Sales - 20 Dec 2018

Outline of job role and purpose

Working Hours (Monday - Friday) - 11h00 - 20h00 , 12h00 - 21h00

 

RESPONSIBILITIES

  • Organising assistance and process claims in accordance with service standards
  • Calls Handling
  • Processing priority cases as determined by the management 
  • Ensuring the system is accurate and up to date at all times
  • Ensuring that any complaints are responded to promptly by taking ownership and responsibility of customer enquiries efficiently
  • Escalating issues and complaints to superior


COMPETENCIES

  • HSC
  • Good level of spoken and written English
  • Computer literate with a good level of typing skills
  • Previous experience within a call center and/or across different shift patterns is desirable, but not essential.
  • An excellent communicator, capable of influencing and asserting opinion at all levels.
  • Ability to demonstrate a highly professional work ethic.
  • A high degree of drive and commitment is a must in this challenging role.


BENEFITS

  • Attractive salary
  • Monthly performance incentives
  • Transport facility all around Mauritius



If you are the right candidate, please send us your curriculum CV and motivation letter with ref: Customer Service Agent -English Speaking at: Wardah.khadaroo@axa-customerservices.com