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Senior After-Sales Supervisor

Job from Nabridas in Manufacturing / Production - 31 Jul 2019

Outline of job role and purpose

Nabridas Ltd is among the market leaders in the manufacturing, sales and installations of fiberglass swimming pools, tanks and a variety of pool solutions. It operates two pool shops in Grand Bay and Tamarin to offer a wide range of pools solutions as well as sports and wellness products to a constantly growing client base.

 

Nabridas Ltd also offers purified water systems through its subsidiary company called Versatech.

 

We’re currently looking for a committed Senior After-Sales Supervisor with a passion for excellent customer service to lead the After Sales Department.  

The successful candidate will be reporting to the Operations Manager and will be responsible to organise and plan activities of the after sales department; lead and motivate a team of 6-8 people; initiate and follow procedures of intervention; achieve excellent customer satisfaction through regular and close monitoring of customer feedback; have a business minded approach to follow the profitability of the department

  • Leading, directing and motivating the After Sales Team in achieving their daily objectives;
  • Act as the liaison person between the After Sales Team and the Technicians;
  • Ensure that each work is properly completed by the technicians and do site visits when required;
  • Handle client’s complaints and be in charge of the proper follow-up of their requests within reasonable time;
  • Follow a series of Key Performance Indicators (KPIs) and Customer Feedback to monitor the department efficiency
  • Qualification in Electrical or Plumbing or any other technical skills would be an advantage
  • 3-5 years’ experience in a similar role involving team supervision and management
  • Possess excellent leadership, administration and interpersonal skills
  • Highly customer oriented in constantly delivering satisfying solutions to clients
  • Pleasant personality and communicates effectively with team members