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Service Advisor-Body&Paint

Job from Axess in Electrical / Engineering / Mechanical - 31 Mar 2020

Outline of job role and purpose
 Greeting customers and receive day to day vehicle.
 Provide customers with regular information on the repairs and time of delivery
 Collection of excess/payment if any before handing over of vehicle to customer.
 Cataloguing customers concerns and comments
 Obtain approval signature on Delivery note PRIOR to delivery
 Explaining repairs to customers
 Handling customer complaints
 Conduct and/or assign the vehicle reception check with inspection checklist in the presence of
customer
 Prepare job cards day-1 and as per planning
 Hand job cards to Panel /Paint supervisors once checklists are completed
 Close monitoring of work in progress & update of status as per the "status cycle"
 Compile all information within the job card and send same to the invoicing department.
 Organize delivery of vehicles at promised time.
  • Greeting customers and receive day to day vehicle.
  • Provide customers with regular information on the repairs and time of delivery
  • Collection of excess/payment if any before handing over of vehicle to customer.
  • Cataloguing customers concerns and comments
  • Obtain approval signature on Delivery note PRIOR to delivery
  • Explaining repairs to customers
  • Handling customer complaints
  • Conduct and/or assign the vehicle reception check with inspection checklist in the presence of customer
  • Prepare job cards day-1 and as per planning
  • Hand job cards to Panel /Paint supervisors once checklists are completed
  • Close monitoring of work in progress & update of status as per the "status cycle"
  • Compile all information within the job card and send same to the invoicing department.
  • Organize delivery of vehicles at promised time.
SKILLS 


A Service Advisor-Body and Paint should have the following skill sets: 
  • Communication skills,
  • Teamwork, Sense of organization,
  • Customer relation

QUALIFICATIONS & EXPERIENCE

  • Min. HSC 
  • Knowledge in DMS & Ms Office
  • Basic technical knowledge
  • Min. 5 years of experience in a similar position