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Senior After Sales Supervisor

Job from Nabridas in Manufacturing / Production - 10 Apr 2020

Outline of job role and purpose

Nabridas Ltd is among the market leaders in the manufacturing, sales and installations of fiberglass swimming pools, tanks and a variety of pool solutions. It operates two pool shops in Grand Bay and Tamarin to offer a wide range of pools solutions as well as sports and wellness products to a constantly growing client base.

We’re currently looking for a dynamic, motivated and committed Senior After Sales Supervisor with a strong sense of responsibilities to lead the After Sales Department.  

The successful candidate will be reporting to the Operations Manager and General Manager and will be responsible to organise and plan activities of the after sales department, lead and motivate a team of 6-8 people (staff and operatives).

  • Implementation of procedures for follow-up of site interventions, customers request, quotations and invoicing;
  • Implementation of Technical shteets for outoddor technicians;
  • Monthly inventories of tools, equipment and stockallocated to vehicles;
  • Implementation and monitoring of KPIs and Customer Feedback to meet the satisfaction of the Management;
  • Improvement of the After Sales facilities;
  • Close monitoring of invoicing, department budget and technical reports
  • Implementation of SOP throughout the department;
  • Leading, directing and motivating the After Sales Team in achieving their daily objectives
  • Qualification in Electrical or Plumbing or any other technical skills would be an advantage
  • 5-10 years experience in a similar role involving team supervision and management
  • Possess excellent leadership, administration and interpersonal skills
  • Highly customer oriented
  • Good administration, organisational and communication skills
  • Ability to work odd hours
  • Ability to handle work under pressure
  • Able to work in a team in a dynamic work environment
  • IT skills: Proficient with MS Office
  • Critical thinking, analytical skills and problem-solving skills