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Import Support Officer

Job from Rennel in Freight Forwarding / Logistics / Operations / Transport - 30 Nov 2021

Outline of job role and purpose
Key Responsibilities

  • Pull out documents for all detained shipment
  • Advise customers about missing documents and required information needed for smooth clearance
  • Advise customers regarding their amount to be paid for clearance via phone/SMS and email
  • Keep a track of the pending approvals and missing documents from customers
  • Submit approved files to Customs Clearance team for submission Submit regular statistics and reports to Management.
  • Ensure Caging of Shipments in done on FedEx systems 
  • Keep FedEx systems updated while working with a file Liaise with Customs clearance team for any request received from Customs
  • Keep the IT coordinator informed at all times of any matters impeding smooth work operations
  • Respond to customers’ interactions in a professional and timely manner, provide support, help and advice and achieve positive resolutions.
  • Ensure that no false promises are made to clients and per se, that all promises made are being met.
  • Handle all requests, claims and complaints; resolve issues in a quick and efficient manner.
Qualifications

  • Diploma Holder with a minimum of 2 years work experience in the Customs Clearance sector or Degree holder.
  • Good technical knowledge of customs practice and procedures.
  • Knowledge of the MNS system would be an advantage.
  • Dynamic, Proactive and Customer Service oriented.
  • Ready to work under pressure and able to effectively handle multiple priorities, organize workload and meet deadlines.
  • Any equivalent combination of education and experience