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Rogers Capital Technology Services Ltd - Field Engineer

Job from Rogers in Information and Communication Technology (ICT) - 19 Dec 2021

Outline of job role and purpose

Rogers Capital Technology Services Ltd is searching for a Field Engineer to work in its Managed Connectivity Services Department. The selected candidate will report to the Network Operations Manager.

Your Role:

  • Analyze data, develop reports on the status and quality of the network.
  • Responsible for developing and adhering to processes and procedures for the Network Specialist and in the Operations Section to ensure its smooth operation.
  • Responsible for all Tier 1 and Tier 2 support for the network.
  • Responsible for installations and maintenance for the Backbone Microwave, Fiber and Wi-Fi installations and customer deployments as directed by the Field Service Lead, NOC Lead, Maintenance Lead, Project/FS Lead, Network Operations Manager company on sometimes ad hoc basis.
  • Coordinate all configuration and management changes to the network with partners, customers, and upper management before implementing them.
  • Obtain cost quotes, issue purchase requests, and follow finance policies and procedures in the ordering and budgetary controls.
  • Ensure the security and protection of data as required by company policy.
  • Track and keep an accounting of all spares for the network and maintain proper levels to reduce outages and losses to the company.
  • Escalate and make recommendations concerning major outages to upper management.
  • Compose and type routine correspondence and memoranda using word processing software.
  • Perform root cause analysis and make recommendations to resolve network issue.
  • Make recommendations concerning any gaps or risks in the Network.
  • Provide TAC-3 and TAC-4 Support, attempt to trouble shoot, & resolve HW, SW, and FW.
  • Work with TAC-3 on SW, HW, FW Inventory & Record Keeping.
  • Perform Acceptance Testing including but not limited to new backbone, access, customer installations commissioning testing.

Your Profile:

  • At least 1-2 years’ experience in similar field.
  • Minimum a Diploma in Telecommunications or any other related field.
  • Good communication skills in both English and French.
  • Good organisational skills with the ability to balance multiple demands.

Kindly send your application on : careers.technologyservices@rogerscapital.mu