ENL grows and manages a portfolio of more than 120 brands

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Guest Relations Officer

Job from ENL Property in Administration / Clerical - 26 May 2022

Outline of job role and purpose
ENL Property Ltd is looking for a Guest Relations Officer to ensure that members and guests of the coworking receive an exceptional customer service.

Key Responsibilities:

Barista Tasks
  • Ensure that the cafe/coffee station operates efficiently and is well maintained.
  • Prepare and serve coffee and tea drinks that meet quality standards.
  • Respond to orders, concerns, and complaints in a polite and efficient manner.
  • Demonstrate a thorough understanding of all the menu offerings.
  • Observe relevant health and safety standards.
  • Observe cafe trends and explore weekly specials.
  • Daily cash-up and management of the POS.

Stock Control
  • Supervise stock area and equipment.
  • Maintain crockery & cutlery: eg spoons, plates, saucers etc.
  • Capture and order stock on a weekly basis.

Team Player/ Support
  • General support to the location team and assist all departments when necessary.

Profile, Qualifications and Experience:

  • Restaurant and bar service NC3 or equivalent.
  • 2-3 years experience as a barista.
  • Excellent communication skills - verbal and written.
  • Basic computer literacy.
  • Well presented and passionate.
  • Energetic, ambitious and reliable. 
  • Integrity and professionalism.
  • Ability to deliver exceptional customer services and experiences, as well as create networks.
  • Ability to engage and adapt well to team/group settings.
  • Attention to detail, organized and thorough with a desire for continuous improvement.
  • Hands on and always willing to assist.