RESPONSIBILITIES AND DUTIES
- Oversee the onboarding and offboarding of users, including the configuration and deployment of hardware and software.
- Provide first-line technical support to end-users, resolving issues efficiently and effectively.
- Maintain and optimise Windows and Linux desktop environments, ensuring alignment with organisational standards and compliance requirements.
- Collaborate with IT teams to escalate and resolve complex technical challenges, leveraging troubleshooting tools and methodologies.
- Document processes, incident resolutions, and knowledge-sharing materials to enhance support workflows and operational efficiency.
SKILLS AND EXPERIENCE REQUIRED
- Proven expertise in Windows and/or Linux operating systems, alongside proficiency in desktop and cloud applications.
- Strong problem-solving ability with a proven track record of diagnosing and resolving technical issues with minimal downtime.
- Excellent communication and interpersonal skills to engage with users at all levels, delivering clear and actionable solutions.
- Certification in ITIL or CompTIA A+ or equivalent (preferred).
- Commitment to attention to detail, user satisfaction, and the delivery of reliable, scalable IT support services.
Apply Now
Deadline: 31 Jul 2025
