We are seeking a dynamic and motivated IT Support intern to join our team. This role is ideal for individuals with a passion for technology and a desire to grow in the IT field. As an IT Support Trainee, you will provide first-level user support, assist in troubleshooting technical issues, and contribute to the maintenance and configuration of IT systems.
Key Responsibilities:
1st Level Support
• Identify and diagnose user issues.
• Perform basic troubleshooting and escalate to ICT Technicians as necessary.
Assist ICT Technicians in:
Laptop/PC Support:
• Installing and configuring operating systems.
• Deploying standard software.
• Configuring user devices and profiles.
• Printer Support:
• Installation and power checks.
• Verifying network connections.
• Liaising with suppliers for technical issues.
• Telephony Support:
• Configuring and troubleshooting office desk phones.
• Managing mobile phone configurations.
Network Support:
• Checking telephone and network connections.
• Resolving Wi-Fi connectivity issues.
• Inventory Management
• Follow equipment scrapping procedures.
• Maintain an up-to-date inventory list.
• Standardize laptop naming conventions.
Requirements:
• Certificate/Diploma in IT.
• Strong interpersonal and communication skills.
• Ability to thrive in a fast-paced environment.
• Critical thinking and effective problem-solving abilities.
• A proactive team player with excellent time management skills.
