We are recruiting an Import Support Officer.
Key Responsibilities
Pull out documents for all detained shipment
Advise customers about missing documents and required information needed for smooth clearance
Advise customers regarding their amount to be paid for clearance via phone/SMS and email
Keep a track of the pending approvals and missing documents from customers
Submit approved files to Customs Clearance team for submission
Submit regular statistics and reports to Management.
Ensure Caging of Shipments in done on FedEx systems
Keep FedEx systems updated while working with a file
Liaise with Customs clearance team for any request received from Customs
Keep the IT coordinator informed at all times of any matters impeding smooth work operations
Respond to customers’ interactions in a professional and timely manner, provide support, help and advice and achieve positive resolutions.
Ensure that no false promises are made to clients and per se, that all promises made are being met.
Handle all requests, claims and complaints; resolve issues in a quick and efficient manner.
Qualifications
Diploma Holder with a minimum of 2 years work experience in the Customs Clearance sector or Degree holder.
Good technical knowledge of customs practice and procedures.
Knowledge of the MNS system would be an advantage.
Dynamic, Proactive and Customer Service oriented.
Ready to work under pressure and able to effectively handle multiple priorities, organize workload and meet deadlines.
Any equivalent combination of education and experience
