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At Rogers Capital

Rogers Capital is recruiting a Digital Tele Agent Support.

The selected candidates will be responsible to provide support and guide clients to successfully apply and onboard and provide a seamless customer experience.

If you are agile and have a pioneering mindset, join our winning team, so we can evolve together. 

 

 

Your role:

Tele calling and Customer Service Helpdesk; To assist prospective clients facing onboarding issues and/or having queries handling their onboarding journey till completion. The role entails:

 

  • Initiate phone calls to prospective clients in a timely manner for assistance.
  • Understand what obstacle was faced and provide solutions accordingly.
  • Ensure follow-up emails if not successful in reaching out to the client within 2 hours of call initiation.
  • To coordinate with relevant stakeholders internally to ensure timely onboarding and follow up until closure.
  • Ensure a seamless customer service is provided.
  • Log daily report of status on all prospective clients in terms of reachability and onboarding success.
  • Initiate emails and report on response not received as per the defined SLA.
  • Participate in daily stand-up meeting to discuss helpdesk challenges & major issues.
  • Participate in regular onboarding review meetings to discuss on newer and innovative ways to tackle onboarding issues and even suggest design or process changes as deemed fit.

 

Your profile:

  • Proven customer support experience or experience as a client service representative
  • Excellent phone contact handling skills and active listening
  • Excellent customer orientation and ability to adapt/respond to queries
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Higher School Certificate (HSC) holder

 

Interested candidates should send their applications together with their Curriculum Vitae. For further information, kindly contact our HR Department on (+230) 211 7801.

Apply Now
Deadline: 29 Mar 2023


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